Wabix gives your whole team a single WhatsApp inbox. Agents pick up chats, add private notes, tag conversations and hand off to each other, so no customer message slips through and no reply gets duplicated.
A shared WhatsApp inbox is a single workspace where multiple agents handle conversations from one business number together. Each agent sees the chats assigned to them, managers see everything, and the full history stays in one place.
When a conversation needs a person, an agent takes over from the chatbot in one click and continues the chat in real time.
Add your team with role-based access. Plans support 5 or 10 agents, so sales, support and operations can all work the same number without stepping on each other.
Assign a chat to the right agent, leave internal notes that the customer never sees, and keep context as conversations move between people.
Tag conversations by intent, stage or priority so your team always knows what a chat is about and what to do next.
A missed WhatsApp message is a missed sale. With Wabix, every conversation lands in one place, gets assigned to a real owner, and carries its full history, so your response times drop and your customers feel looked after.
Wabix supports multi-agent access for 5 or 10 agents depending on your plan, with extra agents available as an add-on.
Yes. A shared inbox is designed exactly for this. Multiple agents handle conversations from one official WhatsApp Business number at the same time.
Yes. Human takeover lets an agent step into any automated chat and continue it live.
Agents see the chats assigned to them, and managers can view all conversations. Private notes stay internal and are never shown to customers.
