Wabix AI Chat reads your own content, your FAQs, product details and policies, and answers customer questions on WhatsApp in a natural, human tone. It handles the long tail of queries a rule-based bot cannot, around the clock.
RAG stands for retrieval augmented generation. It means the AI first retrieves the right information from your own content, then generates an answer based on it. The result is a WhatsApp assistant that replies accurately about your business, not with generic guesses.
Feed the assistant your FAQs, catalogs and documents, and it answers from that source of truth.
Customers get natural, conversational answers instead of rigid menu options.
The AI assistant works day and night, so questions get answered even when your team is offline.
When a query needs a person, the conversation moves to your team inbox with full context.
A rule-based chatbot handles the paths you predicted. AI Chat handles the questions you did not, using your own content, so more conversations resolve without a human and the ones that reach your team arrive already understood.
A normal chatbot follows fixed flows you build. AI Chat uses your own content to understand and answer free-form questions in a human tone, covering queries a rule-based flow would miss.
You can train it on your FAQs, product details, policies and documents, so it answers accurately about your business.
Yes. When a conversation needs a person, it hands off to your shared team inbox with the full context.
